At USK Hosting, we are committed to delivering top-notch hosting services and ensuring customer satisfaction. We understand that certain situations may lead to refund requests. This Refund Policy outlines the terms and conditions under which refunds can be processed.

7-Day Money-Back Guarantee

We provide a 7-day money-back guarantee on our reseller hosting plans. If you are not completely satisfied with our services within the first 7 days of your initial purchase, you may request a refund. Please note:

• This guarantee applies only to new customers.
• It does not cover renewals or additional services.

Refund Eligibility

To qualify for a refund, the following criteria must be met:

1. The refund request must be submitted within 7 days of the initial purchase.
2. The request must be made through our official support channels, such as the customer support ticket system or email.
3. The reason for the refund must align with the terms of our Acceptable Use Policy (AUP) and Terms of Service (ToS).
4. The account must be in good standing, with no overdue payments or outstanding invoices.

Non-Refundable Services

The following are not eligible for refunds:

• Domain name registrations or renewals.
• SSL certificate purchases or renewals.
• Additional services or products from third-party providers.

Refund Process

Once your refund request is received and verified, we will initiate the refund process. Key details include:

• Refunds will be issued to the original payment method used during purchase.
• The refund amount will exclude setup fees, domain registration/transfer fees, SSL certificate fees, and other non-refundable charges outlined in this policy.
• It may take up to 10 business days for the refund to reflect in your account or payment statement.

Cancellation of Services

For cancellations outside the 7-day money-back guarantee period, refunds will not be provided for any unused portion of your hosting subscription.

Modifications to the Refund Policy

USK Hosting reserves the right to modify or update this Refund Policy at any time without prior notice. Changes take effect immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.

Contact Us

For questions or concerns about our refund policy, please contact our customer support team through official channels.

Note: This refund policy serves as a general guideline. Specific terms may vary based on your agreement with USK Hosting. Please review our Terms of Service for detailed information.